Ordering and fulfilment
Delivery Information
How OfficePoint Kenya confirms delivery coverage, charges, timing, access and receipt of office-furniture orders.
The available route depends on the destination, product and order size.
Standard checkout rate; a valid free-delivery coupon may remove it.
For standard in-stock orders after availability and order details are confirmed.
Report visible damage, missing items or an incorrect product promptly.
1. Delivery coverage
OfficePoint Kenya can arrange furniture delivery across kenya. The available delivery method depends on the destination, item size, quantity, access conditions and whether specialist handling is needed.
Some orders may be delivered by OfficePoint, a supplier or an independent logistics provider. The responsible delivery party and any special instructions will be confirmed with the order.
2. Delivery charges
Standard delivery across Kenya is charged at KSh 1,000 at checkout. Free delivery applies only when a valid free-delivery coupon is accepted by the website. Collection has no delivery charge when it has been arranged and confirmed in advance.
Bulk orders, unusually large products, restricted-access destinations and orders requiring specialist handling may need a different delivery arrangement. OfficePoint will explain and confirm any change before dispatch.
3. Delivery timing
Standard in-stock orders are normally delivered within 1–4 business days after product availability, payment arrangements, order details and destination are confirmed. The estimate combines order handling and transit time and is measured in business days.
Supplier-held items, bulk orders, made-to-order furniture and deliveries requiring special handling may take longer. OfficePoint will confirm the best available delivery date and communicate a material delay. A delay caused by a supplier, courier, weather, road conditions, access restrictions or another matter outside reasonable control does not automatically cancel the order, but your rights under applicable law remain unaffected.
4. Order confirmation and dispatch
An online checkout submission is received as an order request. Dispatch takes place after OfficePoint confirms availability, the delivery details and the required payment arrangement.
- Provide a reachable phone number and a complete delivery location.
- Confirm the person authorised to receive the furniture.
- Tell us about stairs, lifts, narrow access, restricted loading times or site rules before dispatch.
- Keep any order confirmation, quotation, receipt or delivery note.
5. Access, placement and assembly
The customer is responsible for making sure the delivery vehicle and furniture can safely access the premises. Additional handling, waiting time, return trips or specialist equipment may lead to an extra charge if the access information was not supplied in advance.
Assembly, installation, placement or removal of packaging is included only when it is stated on the product page, checkout, quotation or order confirmation. Do not assume these services are included unless confirmed.
6. Collection
Collection may be arranged after the order is confirmed. Contact OfficePoint before travelling.
Bring the order reference and any identification or authority requested for collection. OfficePoint is not responsible for damage caused after a customer or customer-appointed transporter takes possession of an item.
7. Inspecting the order
Check the quantity, model, colour and visible condition before signing the delivery note where practical. Record any visible concern on the delivery note and take clear photographs.
Report damaged, missing or incorrect items within the period stated in the Returns & Refunds Policy. Signing without a note does not remove rights that cannot lawfully be excluded, but prompt evidence helps OfficePoint investigate the delivery.
8. Missed or failed delivery
If nobody is available at the confirmed place and time, or the premises cannot be accessed safely, the order may be returned or rescheduled. A reasonable redelivery, waiting or storage charge may apply where OfficePoint disclosed the issue and the failure was not caused by OfficePoint.
Contact us as early as possible if the delivery date, contact person or access arrangements change.
9. Bulk and made-to-order furniture
Project, bulk, customised and made-to-order furniture follows the delivery milestones, site requirements and lead times stated in the accepted quotation or written order confirmation. Where those terms differ from this general page, the order-specific written terms apply.